October 29, 2024 in Padma Family
A Journey of Heartfelt Service: Reza LikaA wise man once said, "Do something you love, and you'll never work a day in your life." At Padma Hotels, we are truly blessed to have passionate individuals as part of our family, who work from the heart and pour their love into what is no longer a job, but a home. Many of our dedicated #PadmaFamily have been with us for over a decade, and one of the team members we feel especially fortunate to have is Reza Lika from Padma Hotel Bandung.11 Years and Still Going StrongReza, our Restaurant Manager, has been part of Padma Hotel Bandung since July 2013. The hospitality industry is his true passion, especially in Food & Beverage. For Reza, working in this field is an opportunity to connect with people and create priceless moments, as every day brings a new story.From Breakfast Conversations to a Newfound Family BondOne of Reza’s most treasured memories traces back to early 2017, during his time as a Captain at The Restaurant, a role he held before ascending to Restaurant Manager. It was here that he first encountered an elderly couple, whom he affectionately calls “Kakek” (grandpa) and “Nenek” (grandma). Frequent visitors of the hotel, they often dined with their extended family, and from their very first breakfast, Reza felt an instant connection. A simple conversation over tea quickly blossomed into a lasting friendship, and by the end of that morning, Kakek, in a gesture of heartfelt generosity, tipped not only Reza but the entire restaurant team. As the years passed, their bond deepened, with Kakek and Nenek returning annually to mark special family occasions. In 2021, Reza was even honoured with an invitation to their grandson’s ceremony - an invitation that, although he couldn’t accept due to work commitments, further solidified their relationship. Each visit grew grander, with Reza orchestrating family gatherings of up to 50 people, ensuring every detail, from team-building activities to flawlessly coordinated dinners was executed with care. What touched Reza the most, however, was Kakek’s unmatched generosity. Twice, Kakek gifted Umrah (pilgrimage) packages to his family members, and in 2023, Reza was moved to tears when he, too, was invited to join them on this sacred journey.Ensure the Most Memorable Experiences For Reza, ensuring guests’ memorable experiences isn’t just about service; it’s about building relationships. He believes in close communication, not only during their stay but also after they leave. Reza strives to turn each guest into an ambassador of Padma Hotel Bandung, forging lasting connections that extend beyond their visit.Reza’s journey at Padma Hotel Bandung exemplifies the impact of genuine service. His dedication, warmth, and sincere care for every guest create lasting memories that stay with them. For the guests of Padma Hotel Bandung and Padma Journals’ readers, Reza would like to share his humble and sincere philosophy: "Bukan harta ataupun jabatan, sebaik-baiknya manusia adalah yang bermanfaat untuk orang sekitarnya", which translates to, "True wealth is not measured by material possessions or titles, but by the positive impact one has on those around them" - a belief he firmly holds.And to Kakek and Nenek, if you are reading this, Reza would like to extend his warmest greetings and sincere thanks for the friendship that he will forever cherish.
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